Privacy Policy
Last Updated: February 3, 2026
Introduction
Lation ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.
By using Lation, you agree to the collection and use of information in accordance with this policy.
Service Description
Lation is an AI-powered lifestyle discovery platform that helps you discover events and navigate locations in real-time.
Information We Collect
Information You Provide Directly
Search Queries: Your searches for events, locations, and topics of interest
Preferences: Settings and favorite categories you configure in the app
Support Communications: Messages sent to customer support (if you contact us)
Information Collected Automatically
Location Data
With your explicit permission, we collect precise GPS coordinates for navigation and nearby recommendations. Location history is stored locally on your device. You can enable or disable location permissions in your device settings at any time.
Important: Location data is used only while actively using the app. We do not track your location in the background.
Device Information
Device type, model, and manufacturer; operating system version; unique device identifiers (for session management only); app version and build number; language and timezone settings.
Usage Data
Features and modes used (Research, Navigate); search queries and interaction patterns; session duration and frequency; content views and engagement; in-app navigation paths; error logs and crash reports (to improve app stability).
Network Information
IP address (anonymized after 30 days); connection type (WiFi, cellular); approximate location derived from IP (when precise location unavailable).
App Modes and Data Collection
Research Mode
Purpose: AI-powered event and location discovery
Data Collected:
- Search queries and topics of interest
- Conversation history (stored temporarily for context)
- Saved locations and bookmarks (stored locally on your device)
- Viewing patterns and preferences
Third-Party Services: AI and web search providers
Navigate Mode
Purpose: Real-time location tracking and navigation
Data Collected:
- Real-time GPS location (continuously while Navigate mode is active)
- Route history and navigation patterns (stored locally)
- Destination addresses
Third-Party Services: Mapping and navigation providers
Third-Party Services
To deliver the Lation service, we work with trusted third-party providers in the following categories:
AI and Search Services
We use specialized providers to power conversational AI features, web search, and event discovery. These services process your search queries and conversation context as needed to deliver personalized recommendations.
Mapping and Navigation Services
We rely on mapping providers to deliver real-time navigation and location-based features. Your location and destination data is shared with these providers only when you use navigation features.
Cloud Infrastructure and Hosting
We use cloud providers to host our backend systems, store data securely, manage sessions, and monitor service performance. These providers are contractually obligated to protect your data and only access it as needed to support our service.
Mobile Development Tools
We use standard mobile development frameworks and build tools. These generally do not collect user data beyond what is necessary for app deployment and updates.
Your Privacy with Third Parties: All third-party providers are contractually required to protect your personal data and only process it according to our instructions. Each provider maintains their own privacy policies, which we encourage you to review.
How We Use Your Information
Provide Core Services
- Deliver personalized event and location recommendations
- Enable real-time navigation and mapping
- Process and respond to your search queries
- Maintain app functionality and session state
Improve User Experience
- Analyze usage patterns to enhance features (aggregated data only)
- Optimize AI response quality and relevance
- Personalize content based on preferences
- Debug errors and improve app stability
Communication & Safety
- Respond to support requests and feedback
- Detect and prevent fraud or abuse
- Ensure app security and integrity
- Comply with legal obligations
We DO NOT:
- Sell your personal data to third parties
- Use your location data for advertising
- Track you outside of the Lation app
- Share your data with advertisers
- Collect data you don't explicitly provide or allow
Data Sharing and Disclosure
Sharing with Third Parties
We share data with third parties only in these circumstances:
Service Providers
With AI, mapping, and infrastructure providers to deliver our services. These providers are contractually obligated to protect your data.
Legal Requirements
When required by law, court order, or government request.
Safety
To protect rights, property, or safety of Lation, our users, or the public.
Business Transfers
In connection with a merger, acquisition, or sale of assets (you'll be notified in advance).
With Your Consent
Any other sharing will require your explicit permission.
We DO NOT sell, rent, or share your personal data for marketing purposes.
Data Processing Locations
Primary Storage: United Kingdom and EU regions
AI Processing: Data may be transferred to the United States for AI processing services, which comply with EU-US Data Privacy Framework and international data protection standards.
Session Management: EU-based servers for temporary session data
International Transfers: We ensure appropriate safeguards are in place for any international data transfers through Standard Contractual Clauses and compliance with applicable data protection frameworks.
Data Storage and Security
Security Measures
We take your security seriously:
Data Retention
We retain your data only as long as necessary for the purposes described:
| Data Type | Retention Period |
|---|---|
| Search queries | 90 days (anonymized after 30 days) |
| Location history | Stored locally on your device; cleared when you uninstall |
| Session data | 24 hours (active session) or until app closed |
| Analytics data | 12 months (anonymized and aggregated) |
| Support communications | 3 years (if you contact us) |
| IP addresses | Anonymized after 30 days |
| Legal compliance data | As required by law |
Device Storage: Saved locations, preferences, and search history are stored locally on your device. This data is automatically deleted when you uninstall the app.
Session Data: Temporary data like conversation context is stored in our session management system and expires after 24 hours of inactivity.
IP Addresses: We anonymize IP addresses after 30 days by removing the last octet, making them no longer personally identifiable.
Cookies and Session Management
Session Management
We use server-side session management to:
- • Keep your app session active
- • Remember your mode preferences (Research vs Navigate)
- • Cache frequently accessed data for faster performance
- • Maintain conversation context during your session
Duration: Sessions expire after 24 hours of inactivity or when you close the app.
No Persistent Cookies: Lation does not use traditional web cookies. Session management is handled server-side and expires automatically.
Analytics
We use minimal analytics to understand aggregate app usage:
- • Feature popularity (which modes are used most)
- • Crash reports (to fix bugs)
- • Performance metrics (app load times)
Privacy: Analytics are anonymized and aggregated. We cannot identify individual users from this data.
Control: You can reset your advertising ID in device settings to limit tracking across apps.
Your Rights (GDPR & UK GDPR)
Under UK and EU data protection laws, you have the following rights:
Right to Access
Request a copy of your personal data we hold in a machine-readable format (JSON/CSV).
Right to Rectification
Correct inaccurate or incomplete information. Most data is stored locally on your device, so you can update preferences directly in the app.
Right to Erasure ("Right to Be Forgotten")
Request deletion of your personal data. We'll comply within 30 days unless retention is legally required.
Right to Object
Object to processing of your data for legitimate interests. You can opt out of analytics or location tracking in app settings.
Right to Data Portability
Receive your data in a structured, machine-readable format (JSON or CSV).
Right to Restrict Processing
Limit how we use your data while a dispute is resolved.
Right to Withdraw Consent
Withdraw consent for location tracking or analytics at any time via device settings or app settings.
Right to Lodge a Complaint
File a complaint with the UK Information Commissioner's Office (ICO) if you believe we've mishandled your data.
How to Exercise Your Rights
Email us at lationapp@gmail.com with your request. We'll respond within 5 business days and resolve your request within 30 days.
Contact the UK ICO:
Website: https://ico.org.uk/
Phone: 0303 123 1113
How to Delete Your Data
- → Local Data: Uninstall the app (deletes all local data like saved locations and search history)
- → Server-Side Data: Contact us to delete server-side data (search logs, analytics)
Children's Privacy
Lation is intended for users aged 18 and older. We do not knowingly collect personal information from anyone under 18.
If you are a parent or guardian and believe your child under 18 has used Lation, please contact us immediately at lationapp@gmail.com. We will delete any data associated with that use promptly.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
Your Rights
- → Right to Know: What personal information we collect, use, and share
- → Right to Delete: Request deletion of your personal information
- → Right to Opt-Out: Opt-out of sale of personal information (Note: We do not sell personal information)
- → Right to Non-Discrimination: We will not discriminate against you for exercising your rights
How to Exercise CCPA Rights
Email lationapp@gmail.com with "CCPA Request" in the subject line. Include:
- Your device model and app version
- Description of your request (access, delete, etc.)
We'll verify your identity and respond within 45 days.
Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes in legal requirements
- New features or services
- User feedback
- Industry best practices
How You'll Be Notified
- → In-app banner when you open the app
- → Prominent notice at lation.uk/privacy
Effective Date: Changes take effect 30 days after notification. Your continued use of Lation after this period constitutes acceptance.
Version History: Available at lation.uk/privacy/history
Contact Us
For privacy inquiries, data requests, or to exercise your rights:
Response Time
We aim to respond within 3-5 business days and resolve requests within 30 days.
Verification
For security, we may ask you to verify your identity (device information, approximate usage dates) before fulfilling data requests.
Data Protection Officer
Name: Yankho Mpokosa
Email: lationapp@gmail.com
Mailing Address
Lation Privacy Team
Oxford, United Kingdom
(Full address available upon request)
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
Consent
Location tracking (you grant permission in device settings)
Contractual Necessity
To provide services you've requested (AI search, navigation)
Legitimate Interests
Improve services, prevent fraud, ensure security (balanced against your privacy rights)
Legal Obligation
Comply with laws and regulations
You can withdraw consent at any time by disabling location permissions or uninstalling the app.
Third-Party Links
Lation may contain links to external websites (e.g., event pages, venue websites, ticket sellers). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.
AI-Specific Privacy Notice
How We Use AI
Lation uses artificial intelligence to:
- Generate personalized event recommendations
- Answer questions about locations and activities
- Provide conversational assistance in Research Mode
AI Data Processing
What We Share with AI Services:
- Your search queries
- Conversation history from your current session (for context)
- General location (city/region, not precise GPS)
What We DON'T Share:
- Precise GPS coordinates
- Device identifiers
- Personal identifying information
Training: Our AI service providers maintain commercial agreements that prohibit using your data to train or improve their models.
Retention: AI query logs are stored for 90 days for performance monitoring, then permanently deleted.
AI Accuracy
AI-generated responses may occasionally be:
- Inaccurate (event details may change)
- Incomplete (not all events indexed)
- Out of date (based on available web data)
Recommendation: Always verify event details with official sources before attending.
Open Source and Transparency
Our Commitment: We believe in transparency about data practices.
As Lation evolves, we plan to:
- Publish privacy impact assessments for major features
- Provide clear explanations of AI decision-making
- Offer downloadable data exports in human-readable formats
Feedback: We welcome your input on our privacy practices at lationapp@gmail.com.
Summary (TL;DR)
We collect: Location (with permission), usage data, and search queries
We use it for: Personalized recommendations, navigation, and improving the app
We share with: Only essential service providers (AI, maps, hosting)
We don't: Sell your data, track you outside the app, or collect without permission
Security: Encrypted storage and transmission, regular audits
Storage: Most data stored locally on your device; server data deleted after 90 days
Your rights: Access, delete, correct, or export your data anytime at lationapp@gmail.com
Age: 18+ only